In emergency life-threatening situations ALWAYS contact the appropriate authority FIRST (Police, Ambulance, Fire Brigade).
My SOS Family Ltd
20-22 Wenlock Road
Call us for a chat
0330 111 5756
Echo Dot can hear you from across the room—even in noisy environments or while playing music. When you want to use Echo Dot, just say the wake word “Alexa” and Echo Dot responds.
Start your free trial today
(no credit card needed)
If you have more than one Echo or Echo Dot, Alexa responds intelligently from the device you’re closest to with ESP (Echo Spatial Perception).
No. Our service is not linked to Amazon. There is no in-app purchase mechanism. You must login via our website to make payments.
No. For your contacts to continue receiving SOS alerts by SMS or voice you must login either via the website or app to choose your preferred payment method.
No. When you first register you will receive free credit to trial our service. When the trial ends there is no fee. If are happy and feel you need the service you then login and choose a payment method.
Download the Amazon Alexa app on your smart phone or link Alexa via Amazon Alexa website. Search "My SOS Family" under Skills, select "Link Account" and then "Sign-Up for Free".
Simply say "Alexa, open my sos family and send for help". Alexa then notifies My SOS Family of the request and sends alerts to your designated contacts.
If you have any queries, email us at firstname.lastname@example.org
After the free trial, £10 is the minimum initial payment to add credit to your account.
Each time your SOS contact is alerted with a phone-call or SMS your balance is reduced and any unused credit will roll-over to the next month and continue to roll-over each month and expires in 12 months.
When the balance gets below £2 notifications are sent by email and SMS with a top-up link to purchase credit. If you decide not to buy credit your account will remain active and SOS alerts will continue to send via email only, assuming email addresses of contacts have been provided.