Use your Voice to call for Help!

My SOS Family works with Alexa Echo


Echo Dot can hear you from across the room—even in noisy environments or while playing music. When you want to use Echo Dot, just say the wake word “Alexa” and Echo Dot responds.

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If you have more than one Echo or Echo Dot, Alexa responds intelligently from the device you’re closest to with ESP (Echo Spatial Perception).

We understand the My SOS Family may not be used frequently like Amazon Music so we have created a printable card which can be placed anywhere in your home.

Alexa help commands

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Frequently Asked Questions

Will Amazon charge me for using Alexa with My SOS Family?

No. Our service is not linked to Amazon. There is no in-app purchase mechanism. You must login via our website to make payments.

Do I get charged after the trial ends?

No. For your contacts to continue receiving SOS alerts by SMS or voice you must login either via the website or app to choose your preferred payment method.

If I download the APP will I be charged?

No. When you first register you will receive free credit to trial our service. When the trial ends there is no fee. If are happy and feel you need the service you then login and choose a payment method.

How do I enable My SOS Family on Alexa?

Download the Amazon Alexa app on your smart phone or link Alexa via Amazon Alexa website. Search "My SOS Family" under Skills, select "Link Account" and then "Sign-Up for Free".

How do I trigger a help alert using Alexa?

Simply say "Alexa, open my sos family and send for help". Alexa then notifies My SOS Family of the request and sends alerts to your designated contacts.

If you have any queries, email us at info@mysosfamily.com

How much credit do I need?

After the free trial, £10 is the minimum initial payment to add credit to your account.

Each time your SOS contact is alerted with a phone-call or SMS your balance is reduced and any unused credit will roll-over to the next month and continue to roll-over each month and expires in 12 months.

What happens if my credit reaches zero?

When the balance gets below £2 notifications are sent by email and SMS with a top-up link to purchase credit. If you decide not to buy credit your account will remain active and SOS alerts will continue to send via email only, assuming email addresses of contacts have been provided.

Use Alexa to set timer help alert