In emergency life-threatening situations ALWAYS contact the appropriate authority FIRST (Police, Ambulance, Fire Brigade).
My SOS Family Ltd
20-22 Wenlock Road
Call us for a chat
0330 111 5756
No. For your contacts to continue receiving SOS alerts by SMS or voice you must login either via the website or app to choose your preferred payment method.
No. When you first register you will receive free credit to trial our service. When the trial ends there is no fee. If are happy and feel you need the service you then login and choose a payment method.
No. Our service is not linked to Amazon. There is no in-app purchase mechanism. You must login via our website to make payments.
PAY AS YOU GO credit rolls over every month but expires after 12 months if unused. If you have £3 credit and decide to add £10 on the 11th month, your new balance will be £13 and any unused credit expires in 12 months from the date of purchase.
For PAYG, when the balance drops below £1 (€1 or $1) the Account Holder will be sent an alert/reminder. You can top-up from as little as £10 (€10 or $10) which will be added to your account immediately.
For 'low use' customers, £10 (€10 or $10) is sufficient for the year.
You can cancel your account whenever you wish, and no further payments will be taken after that month.
There are no refunds on monthly subscriptions. For all prepaid credit we offer 30 day money back for first time users on the remaining balance only.
Yes, you can cancel, upgrade or downgrade whenever you wish. Just send an mail to email@example.com if you need any help with this. You can cancel your account at any time and you will not be charged again. We are unable to offer partial refunds after the first 30 day period.
You must login into your account to setup subscriptions or top up. We also send reminders by SMS and email for PAY AS YOU GO customers.
We use Paypal and Stripe. You do not to create an account to use these payment providers; most Credit Cards and Debit Cards are accepted.
Any phone, a basic mobile phone, home-phone (landline), smartphone or voice service such as Alexa. Apps are available on Android phone or iPhone as well as smart watches.
No, we give you free credit which expires after 14 days or when credit runs out. This credit allows new registrants time to decide if the service is what they need.
You can get in touch with us via email at firstname.lastname@example.org