The affordable emergency alert & response service

We offer 14 days entirely free so you can decide if My SOS Family is for you. No credit card required, no fuss. It's easy.

Start your free trial

Plans and Pricing

It’s free to get started. No credit card required.

United Kingdom United Kingdom


Email is forever free. Try out SMS & Voice alerts with free credit.



  • Unlimited contacts
  • Email alerts
  • SMS alerts
  • Voice alerts
  • 1 month logs*

Sign up



  • Unlimited contacts
  • Email alerts
  • SMS alerts
  • Voice alerts
  • 1 month logs *

Start trial


Only pay for what you use



  • Unlimited contacts
  • Email alerts
  • SMS alerts
  • Voice alerts
  • 1 year logs *

Sign up

Free credit expires in 14 days. * SMS, voice recording, location is stored for a limited time

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  • Variable times
  • Extension numbers
  • Priority status & delay management


  • Check-in
  • Remote timer
  • Remote activation
  • Locate anytime


Email Free Emails*
SMS 20p per SMS**
Voice 20p per Voice call**
* Subject to 'fair usage policy' and based on normal usage.
** Amount deducted from your PAYG balance.

Frequently Asked Questions

How long am I tied in for?

You only pay for MySOS Family either a one-off PAYG payment or for the monthly a month at a time. You can cancel your account whenever you wish, and no further payments will be taken after that month.

What is your refund policy ?

We offer a 30 day no questions asked refund for all your orders, so you sign up for a plan and if you cancel within the first 30 days, you don't pay a penny! After that, you can still cancel at any time, you will only be charged for the current month and future payments will be stopped.

Can I change my plan or cancel my account?

Yes, you can cancel, upgrade or downgrade whenever you wish, just send an mail to if you need any help with this. You can cancel your account at any time and you will not be charged again. We are unable to offer partial refunds after the first 30 day period.

How can I pay?

Currently our payment processor is paypal for the one-off monthly or top-up’s, who accept a wide array of payment methods (including all popular Credit Cards, Debit Cards and for the monthly it’s Stripe.

What do I need to use My SOS Family?

Any phone, a basic mobile phone, a home-phone landline cordless or fixed or a smartphone either (recommended) Android phone or iPhone and it works with Android and iPhone smart watches.

On the free trial do you ask for my credit card information?

No, we give you free credit, what we originally sold as 2 weeks credit but now it’s free to use on any device for either 14 days or when the credit runs out for you to try so you too can fall in love with My SOS family, then you decide if you want to pay.

What if I have further questions?

You can get in touch with us via email at

Our fair pricing policy

For PAYG, when the balance drops below £1.00 the Account Holder will be sent an alert/reminder.
You can top-up from as little as £10 which will be added to your account immediately.

For 'low use' customers, £10 is sufficient for the year.

Start a free trial today

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