In emergency life-threatening situations ALWAYS contact the appropriate authority FIRST (Police, Ambulance, Fire Brigade).
My SOS Family Ltd
20-22 Wenlock Road
Call us for a chat
0330 111 5756
You recieved an SMS or email because I am testing an Alert/Alarm service from My SOS Family.
My details are within the email/SMS - Could you please check they are correct and you know me, if you don't recognise me contact the team at email@example.com who can find out who added you etc.
Below is some information that will explain what is happening.
What does it mean to be my trusted Emergency SOS Contact?
As my trusted SOS Contact you and others in my emergency contact network will be alerted if and when I trigger an alert via either my smartphone App, Alexa Echo smart voice assistant, Google Home smart speaker, Basic mobile phone, my Home Landline phone, my ipad or tablet.
My Automated Personal Alert Assistant "My SOS Family" will be alerting you via SMS/email/phone call.
My details (name and phone number) and instructions on what to do will be in the SMS/email or phone call so you don’t need to remember anything below, but it helps to know what to expect.
The most important thing I ask you is, only if you are able to, please take responsibility, when you do this other Emergency SOS contacts in my trusted network who have also received an “SOS Alert” will be told that you have taken responsibility and they can stand down and come off full alert.
You may receive multiple alerts via different ways if I've entered them in like via email, phone call or SMS.
If you are one of those awesome people who is an Emergency SOS Contact for a number of different people, each person like me, will be assigned a unique up to 5 digit code, this code is key to reference when replying to alerts so My SOS Family knows who you are taking responsibility for.
Alerts sent to you by Email:
If your email has been added, you will be sent an “email Alert” (from Info@mysosfamily.com) If I have recorded a message, your email will also contain a link to the recorded message” or it may contain “a google map link of my latest location” if I've triggered the alert it via a smartphone.
You can take responsibility by clicking on the “Take Responsibility” link. All other Emergency SOS Contacts who have also received a message will be informed that you have taken responsibility.
Remember not to SPAM any email, add firstname.lastname@example.org to your safelist and also take any emails already received out of "promotions" folder and move them to your main inbox email folder.
An Alert by calling your phone:
If your number has been added to be alerted by a call, you will receive a phone call by My SOS Family auto attendant and she will say:
“This is an Emergency Alert” <My Name> has pressed the SOS and says help me, to take responsibility please press 1”
To take responsibility you just press 1 on your phone key pad. Again all other Emergency SOS Contacts will be notified you have taken responsibility.
My SOS Family personal assistant can do some great things like calling phone extensions and getting through phone menu choices so she can reach nearly anyone.
I can also set you up to only receive phone alerts at different times and different numbers so your home number is only called at night, your work number is called in the day and your mobile is SMS'd 24/7, so next time we are together we can edit and explore those advanced features when editing Emergency SOS contacts settings.
Alerts sent to you by SMS/Text Message:
When you get an SMS Alert it will include a link to either my recorded message or a google map link of my last location, My phone number and name will be in that SMS.
Remember to first take responsibility so other Emergency SOS contacts can be informed its being sorted by you, only then call me, else they will all be trying to call me too.
Android Smart-phone special features - tracking
If I've got an Android phone you can track me if I send an Alert only for 24 hours after the alert, but any other time due to privacy you cannot track me, unless I change a setting on your details in advanced settings to “find me anytime”, remember the default setting is “switched off” for privacy so you will have to contact me if you want this facility.
To get my location you must reply to the number you have been SMS’d with Find@xxxx,
the “xxxx” being a unique code associated with me.
The current live location of the android phone will be sent to you.
If I have an ios (Apple) device, Apple is a little restrictive, So I have to within my App settings firstly enable “background updates” so my location is updated into my "My SOS Family Cloud account",
This means any find@XXX you request will get only the “last location” that was updated in my cloud account, I can improve the frequency and accuracy, but it does drain my battery (if i'm travelling), say 25% in 8 hours with the highest accuracy which will update every time a move 10 meters, on the lowest accuracy it will update less and be longer intervals.
If you understand the above, that’s it great.
If not and you have any more questions, I may not know all the answers as I'm just testing the service (free) so you can send an email to the team at email@example.com who can tell you more.
Thanks again ( I hope I never have to use it).
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