What if I don’t have a mobile phone?

The My SOS Family system works on your home phone - either a normal corded handset or cordless phone.

The reason why we recommend a cordless phone is that all you need is a lanyard attached to the cordless phone and it then easily becomes a pendant alarm. Alternatively a cordless phone can be carried in a holster that is attached to a belt. 

It’s really simple and takes less than 5 minutes to convert a home cordless phone to trigger your SOS alerts.

Rather than trying to remember numbers, there is a simple solution that means by simply pressing any single ”number” button on the phone, your SOS alert is sent to an unlimited network of your emergency contacts by email, SMS and phone, which means it saves time and is easy to remember what to do. It avoids working through your phone’s contacts, calling one contact at a time only to find that the number is engaged or redirects to voicemail, each failed call making you more anxious

It takes 3 steps and less than 5 minutes - see the steps below:

  1. Add all the emergency contacts to your account;
  2. Enter the special telephone number that we give you into the phone’s contacts & assign it to any number key on the phone (speed dial). So when you keep that number button on the phone pressed it auto-dials the special number and starts the alert (see the diagram below and video tutorial when you start your free trial);
  3. Test your device.

If you're worried that you may forget which number to keep pressed on the phone, then we recommend that you assign the same contact to every number on the phone. That way keeping any number pressed will make that important phone call.

Here are some of the great benefits of using a cordless phone as your home alert trigger:

  • There is no need to worry about not having mobile phone signal as it's connected to your landline.
  • The battery life of a cordless phone can be up to a month on standby.
  • You could have up to 4 handsets linked to your home landline, placing a phone in different rooms rather than wearing it or carrying it around the home.
  • The range and signal the phone handset has is much greater than a pendant - up to 300 metres, which means the phone works when you’re in the garden.
  • There are some really lightweight cordless phones making them easy to carry with you.
  • There are home phones that have pendants or wrist buttons that can be used to trigger an alert.
  • The quality of most cordless phones is great and they are relatively cheap to buy.
  • Most cordless phones are hearing aid compatible, they have large buttons and loud speakers with microphones.
  • Some cordless phones even have a dedicated SOS button, which is easy to trigger for an alert.

Remember, it’s really easy to setup and use the phone. First create an account by selecting the red button at the top right of the website (Free Trial) and then follow the easy 3-step setup below:

Your 3-step easy setup:

1. Register

At the top of the page select Free Trial. You can either set this up for yourself or on behalf of the alarm user.

2. Add your contacts

Add emergency contacts who will receive alert emails, SMS messages and phone calls asking for help.

3. Set Fast dial

Add the special (toll-free) phone number we give you as a contact and name the contact “My SOS Family”.

Then using your phone’s menu, assign the contact “My SOS Family” to a fast dial (speed dial) button (one of the numbers keys).

Test your device

With OneTouch Alert, your emergency contacts will be alerted - there’s no need to dial numbers or think who to call.

Imagine this typical scenario of how My SOS Family can help a customer:

Jean, who is 78 years old and lives in Birmingham on her own, goes out and feels safe because if she falls or needs help, Jean knows that she can ask a passer-by to help her. However, when she’s at home on her own she feels vulnerable, especially at night.

Jean’s grandson Daniel wanted Jean to use My SOS Family, but Jean thought it was a waste of money. Daniel showed his grandmother that there was a free trial and pleaded that she just test it as a favour to him. He told her that he’d already created an account and added other family members as her network. He assigned every button as a speed dial to call their personal My SOS Family number.

During the test period, Jean was startled one night and woke up confused and scared. She reached over to her phone, which she keeps at the side of the bed, in the dark she couldn’t see what number to call, so she pressed any button. The phone called “My SOS Family” and she was reassured when a few minutes later her grandson called her, helped her calm down and tell her not to worry, help was on its way. He was out that night with his friends and was alerted by SMS message.

He got in touch with his aunt Amy who’d missed her Alerts. She lives nearby and immediately went round to check up and help Jean.