Question 1

Do my contacts need to download the app?

Accepted Answer

No. Only you need the app. Contacts receive alerts by phone call, SMS and email on any phone, including a landline. They do not pay anything.

Question 2

Will my contacts receive a phone call?

Accepted Answer

Yes. When you trigger an SOS, your chosen contacts are alerted simultaneously by phone call, SMS, email and in-app notification. Phone calls work on any phone, including landlines.

Question 3

What happens when someone accepts responsibility?

Accepted Answer

When one contact accepts responsibility, the others are informed that someone has taken over. One person owns the response and everyone knows who it is.

Question 4

Does the SOS Timer continue if my phone loses signal or battery dies?

Accepted Answer

Yes. The SOS Timer runs on My SOS Family's cloud servers. If your phone loses signal or the battery dies, the countdown continues on the server. If you do not cancel it, the alert fires from the server side.

Question 5

How is Check-In different from the SOS Timer?

Accepted Answer

Check-In is a regular scheduled check-in with your contacts. The SOS Timer is a countdown you set before a specific activity — if you do not cancel it in time, an alert fires automatically. They are separate features for different situations.

Question 6

How many contacts can I add?

Accepted Answer

You can add up to 35 contacts. We recommend keeping your list to 3–15 people who know you well and will act quickly.

Question 7

What happens if nobody responds to an alert?

Accepted Answer

If no contact responds within five minutes, you receive a notification so you can choose to send the alert again. The system does not silently fail.

Question 8

What is Naya, and is it optional?

Accepted Answer

Naya is an optional AI companion available to all My SOS Family subscribers, particularly for people who spend time alone. It is a separate, optional feature — you do not need to use it to access the core SOS, Check-In, or Timer features.

Question 9

What does the free trial include?

Accepted Answer

The 14-day free trial includes full access to all features with no credit card required. You can test the SOS alert on yourself during the trial.

Question 10

How much does My SOS Family cost?

Accepted Answer

Plans start from £3.49/month or £19.99/year (equivalent in $USD and €EUR). A 14-day free trial is available with no credit card required.

Allgemeine Fragen und Antworten

FAQ

IN WELCHEN LÄNDERN ARBEITEN SIE?

WAS IST DER PREIS?

WIE VIELE ALARMS SIND IM PREIS INBEGRIFFEN?

WIE ALARMIEREN SIE MEINE NOTFALLKONTAKTE?

WERDEN SIE WÄHREND DER TESTVERSION GELD VON MEINEM KONTO ABZIEHEN/ABBUCHEN?

WIE VIELE ALARME HABE ICH WÄHREND DER KOSTENLOSEN TESTVERSION UND KANN ICH MEHR HABEN?

WIE VIELE NOTFALLKONTAKTE KANN ICH HABEN, WENN ICH UPGRADE?

BRAUCHEN MEINE NOTFALL-SOS-KONTAKTE EIN SMARTPHONE?

WIE IST MEINE SOS-FAMILIE IM VERGLEICH ZU EINEM TELECARE-, CARELINE-, LIFELINE-CALLCENTER-BASIERTEN SERVICE?

WIE WERDEN BENACHRICHTIGUNGEN VERSENDET?

KANN ICH NOTFALLDIENSTE E911/911,000,999,112 ALS SOS-KONTAKTE HINZUFÜGEN?

WIE KÜNDIGE ICH MEIN KOSTENPFLICHTIGES ABONNEMENT?

WIE IST DIE ALEXA-APP MEINE SOS-FAMILIE IM VERGLEICH MIT DER VERWENDUNG DER MESSAGING-FUNKTIONEN VON ALEXA?

WELCHE ANDEREN FUNKTIONEN HAT DER MY SOS FAMILY ALEXA SKILL?

FUNKTIONIERT MEINE SOS-FAMILIE AUF VERSCHIEDENEN AMAZON-KONTEN?

My SOS Famiy

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