MY SOS FAMILY® VS RED BUTTON TELECARE
My SOS Family funciona en todos los teléfonos y dispositivos móviles (BYO o proporcionados por la compañía), iPhones, todos los teléfonos Android, todos los teléfonos celulares básicos (no teléfonos inteligentes), iPads o tabletas Android y teléfonos fijos de escritorio.
Con el 79 % de las personas de 18 a 44 años que tienen su propio teléfono cerca de ellos las 22 horas del día, la aplicación de seguridad es el compañero y asistente ideal para la seguridad en el trabajo, lo que permite a los empleados incluso usar su voz para activar la alerta de la aplicación sin tocar su teléfono.
Esto significa que no tiene que comprar ningún dispositivo adicional, su empleado no tiene que recordar llevar un dispositivo adicional o mantener la batería cargada o preocuparse por perderlo e incurrir en el costo de reemplazar un dispositivo.
My SOS Family Process
Press the button, the User is asked (based on country) if they would like to also call 999 / 911 / 112 / 000 whilst in the background our Automated Emergency Alert system instantly notifies all designated contacts through calls and SMS simultaneously.
Bypassing the delays often associated with traditional call centers. Rather than relying on a single operator making sequential calls, all contacts can respond simultaneously, leveraging the collective support of the user's trusted network.
Our system doesn't just notify; it actively engages contacts in the response. Since emergency contacts are familiar with the user's preferences and routines, there's no need for additional information retrieval. This familiarity enables a more informed and coordinated response, ensuring that responders are well-equipped to address the user's specific needs promptly and effectively.
Emergency contacts can take direct action by calling an ambulance or the police on behalf of the user. With the capability to merge calls on any iPhone or Android phone, all parties can be connected simultaneously, enabling emergency contacts to perform all necessary tasks typically handled by a call center operator. This seamless integration empowers contacts to provide comprehensive assistance to the user in their time of need, ultimately even with a call center system, they are the ones that will be helping.
Smartphone + My SOS Family Process
Call Centre Process
When the user activates a traditional pendant alarm, the process typically involves contacting a call center staffed by operators often located hundreds of miles away.
Once the button is pressed, a notification is sent to the call center's computer system, which holds some basic user information, provided when signing up for the service,, the first available operator is assigned the case.
An operator then initiates a phone call to the user, introducing themselves and assessing the situation. If necessary, the operator may call emergency services, and some systems initiate a three way call, during which they can ask for an ambulance, or police to be dispatched or contact the user's designated emergency contacts.
However, if the user cannot be reached, the effectiveness of the response is compromised, as the operator lacks crucial details about the situation and must rely solely on contacting the user's emergency contacts sequentially based on a pre-defined priority order, until they get eventually get through to one of the emergency contacts.
Pendant + Call Centre Process
VS
NUESTRA PUV:
SISTEMA DE ALERTAS INTERACTIVO
Alertamos a todos y solicitamos una respuesta.
Cuando la primera persona responde, se le asigna la responsabilidad y alertamos a todos los demás, diciéndoles que se retiren.
Si todos respondieron, la primera respuesta que recibimos es responsabilidad asignada, otros son alertados de "no se preocupen, XYZ asumió la responsabilidad" para que nadie duplique tareas y pierda tiempo, permitiendo que otros continúen con el trabajo.
Al iniciar el temporizador, se sincroniza con My SOS Family de forma remota. Si pierde la recepción o se agota la batería, My SOS Family continuará con la cuenta regresiva y enviará alertas a sus contactos de emergencia a menos que se detenga.
EL BENEFICIO DE NO TENER
UN CENTRO DE LLAMADAS
Las primeras redes telefónicas necesitaban operadores de centralita para conectar manualmente las llamadas, un proceso costoso y lento hasta que se automatizó.
My SOS Family no tiene operadores de call center en el medio, por lo tanto no hay error humano, las alertas se envían de la manera más rápida a quienes conocen al empleado (colegas y gerentes) que conocen sus patrones de trabajo, rutinas y esos cambios de última hora en un call center simplemente no lo sabría, debido a esto, están mejor ubicados para ayudar o llamar a los servicios de emergencia apropiados en caso de que sea necesario.
CARACTERÍSTICAS ADICIONALES DE SEGURIDAD
The landscape of personal emergency monitoring is undergoing a transformation;
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Going Digital:
The UK is phasing out traditional landlines (PSTN) by Dec-25, with a move towards Voice over IP (VoIP) technology. This trend is also gaining traction in other developed nations like the USA, France, Canada, and Germany.
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Mobile GPS Pendants:
To adapt to mobile users, Call Centers are providing GPS pendant devices that require a separate SIM card, monthly plan, and charging, similar to a basic cell phone.
This can be inconvenient for users who may forget to charge or carry two devices.
These devices, often mass-produced, might be readily available on online marketplaces for a low price point. Think: searching "Portable GPS SOS Pendant" on Alibaba and find identical models for $45.