​HOW TO SET UP MY SOS FAMILY
The Alert Process
Simple Instructions :
1) Get App
2) Add SOS Conta.cts.
3) Need Help? Open App, Press Button.
YOU CAN USE ANY OF THESE DEVICES TO USE THE MY SOS FAMILY ALERT SYSTEM:
​
Smart-phone App – iPhone/Android phone (using a button or voice)
Smart-Speaker App – Amazon Alexa or Google Home (using voice) Watch how Alexa works
Amazon fire stick App -Voice remote control (using a button or voice)
Tablet App – iPad/Android Tablet. (using a button or voice)
Basic cell phone – Using Speed-dial (dialling a special number)
Landline phone (cordless or corded) – using Speed-dial (dialing your personal special number we provide) Watch how speed-dial works
​
DETAIL SETUP INSTRUCTIONS
​
-
The Smartphone App
-
Amazon Alexa
-
Speed-dial for home landlines or basic cell phones
​
Two ways either
​
-
download the App first on the user’s phone and set it up
-
create an account via the website first and then download the app on the user's phone.
​
1) Download the App first
​
The quickest way is to download the My SOS Family App from the App Store search “My SOS Family”. or use this link from within ‘the Phone ’ the App will be used; http://onelink.to/whsnea
​
A. Select your Country (USA/UK) Flag and type in your phone number e.g. 5134464914 Press the red
​
“Verify Number”
​
-
You will receive a 4-digit Pin (OTP) via SMS on your phone, which you can type into the App.
-
Enter the name of the App user but the email address entered should be the person managing the account – can be
the user himself/herself or a close friend or relative -
Add SOS Contact
​
Add SOS contacts, either manually one by one, or direct from your phones’ contact list.
You can add one or multiple SOS contacts from you phone book.
​
1) Manually
​
For each SOS contact you select, you can choose to send “Alerts by SMS” and “Alerts by Call” to the same number or different numbers. You can even choose to send the Alerts by SMS to an email id.
If added manually, remember to check/change the country flag for each number
​
2) From the Phone’s ‘contacts’ list
You can search for and select multiple contacts (green tick) Then click on ‘Next’ at the top.
Then select and set up each SOS contact. Select which number or email id you want to send alerts to – by SMS, phone call or email (green tick) and click on “Done” for each contact.
​
Once each contact is added there will be a green tick beside it. Click Finish to add them.
Add as many SOS Contacts as you want (the more the better) If your SOS contact has multiple phones or email addresses (work, personal, home) just duplicate contacts e.g. add the same name for a different phone.
​
You add “John” phone number for SMS and same for “alerts by call” then duplicate/add John again and add their home landline phone number under “Alerts by Call.”
​
Finished and ready to use the App
​
Once you have completed adding all the SOS contacts you’re done, the App should then take you to the page with a big red button (if it doesn’t relaunch the App).
​
Simply long press the big red button to get help. Adding more SOS contacts in the App. Press the menu (3 bars) in the My SOS Family App.
Select “My Account” from the list in blue.
Press “ADD CONTACT”
There are some great other features for App users:
Android users: Google Android Features
iPhone users: iPhone Features
​
2) Set-up via the Website first then download the App.
​
4 simple steps;
a) Create an account here
b) add the user’s phone number.
c) add SOS contacts details ( those who would be receiving the SOS alerts.)
d) download the App.
a) Create an account here
Enter the users details
The email address of the person managing the account.
b) add the user’s phone number being used.
i) Select the country code
ii) Enter the phone number of the user of the App
iii) Select the smartphone they use (iPhone or Android)
c) add SOS contacts.
For each SOS contact you select, you can choose to send “Alerts by SMS” and “Alerts by Call” to the same number or different numbers. You can even choose to send the Alerts by SMS to an email address.
Add as many SOS Contacts as you want (the more the better) If your SOS contact has multiple phones or email addresses (work, personal, home) just duplicate contacts e.g. add the same name for a different phone.
You add “John” phone number for SMS and same for “alerts by call” then duplicate/add John again and add their home landline phone number under “Alerts by Call.
​
Once you’ve added all the SOS contacts, you can download the App. Search “My SOS Family”. or use the link http://onelink.to/whsnea from within ‘ the Phone ’ the App will be used on;
​
A. Select your Country (USA/UK) Flag and type in your phone number e.g. 5134464914 Press the red “Verify Number” Once you have completed these steps, the App is ready for your use!
​
The App will now take you to a page with a big red button. Simply long press the big red button to get help. Doesn’t take you to the big red button?
If the App does not take you to the screen below and asks for a PIN number, it means you may have mistyped the number
​
-
in the phone (country flag), or
-
when adding it to the website
​
Email info@mysosfamily.com and we will correct it for you, or you will have to delete your account and start again.
​
Adding more SOS contacts in the App. You can do that via the website login (check your email) or within the App, press the menu (3 bars), select “My Account” from the list in the blue press ”ADD CONTACT “
​
There are some great other features for App users:
Android users: Google Android Features
iPhone users: iPhone Features
Set-up for Amazon Alexa
​
To set up on Alexa, an extra step is needed – linking the My SOS Family account to Alexa Skills.
(Alexa Skills are like apps, which you need to enable in order to start using My SOS Family on Alexa.)
​
Two simple steps
​
-
Create a My SOS Family account,
-
Link the My SOS Family Alexa Skill to your My SOS Family Account.
​
1) Create a My SOS Family Account either via our;
A) App Follow App instructions then come back to Link the Skill.
B) Website Follow website set-up instructions then come back to Link the Skill.
2) Alexa Linking
​
-
You’ll need your account password; check your email/spam (reset password link)
-
From your Alexa app, tap ‘Skills’ in the menu and search for “My SOS Family” (Alexa skill ) Desktop users search for ‘My SOS Family Skill’ in Amazon.
-
Enter your My SOS Family username & password and follow the onscreen instructions.
​
When a user needs help they simply say “Alexa Open My SOS Family” Set-up for Speed-Dial With My SOS Family, everyone is included; Users with simple phones (including landlines) can all use our system by just calling a special number called the ‘voice alert number’. We then automatically alert relatives and friends (SOS contacts).
​
Two simple steps
​
-
Create a My SOS Family Account Follow website set-up instructions then come back here
-
Add a special number (voice alert number) into your phone's contacts
​
Log into your My SOS Family Account
From the top Menu select Dashboard Below, in Red, is a Voice Alert Number.
The Voice alert Number you can see is a special SOS Number.
This service is for landlines & basic simple cellphones ( non- smartphones),
You add this number onto your phones contact list;
When a user needs help they call it (ideally using speed-dial),
​
-
Our system answers,
-
Asks the caller to leave a message.
-
Immediately starts sending alerts.
​
Here is a video of this in action
Watch how speed dial works Don’t work when you call the number?
The most common error is that you’ve either mistyped the ;
a) the user's phone number (country flag), or
b) the number Voice Alert number.
email info@mysosfamily.com and we will help and correct it for you.
​
Instructions to SOS contacts on how to use the alert system. The SOS contacts can learn how to react to alerts and help their loved ones by visiting this page: SOS Contacts