Common Q&A's

UK, USA, Canada, Australia, Spain France, Germany, France and India

To find out more about our pricing, please visit our Pricing Page!

If you're purchasing the service through one of our partners or resellers, they may provide additional services and support and will provide you pricing direct through them, please contact them directly,.

There is no limit within reason (unlimited SOS alerts). Please remember that if you send too many alerts, your "Alert Recipients" / "Emergency SOS Contacts" can simply opt-out of being your emergency contact, we will notify you if this happens and they will need to Opt-in from their phone.

We send them SMS’s, we CALL them and we also send emails to them. The Latest App also allows video conferences, the links are sent in SMS and email Alerts. If you decide not to upgrade , Alerts by SMS and PHONE CALL will stop and only email Alerts will be sent, if you ask your "Alert Recipients" / SOS Contacts to also download the MY SOS FAMILY APP they do not have to upgrade, but will receive in-app notifications (like an SMS) free , but please remember in-app notifications aren't as reliable as SMS or Phone Call Alerts.

• No, the App is completely free during the trial period.

• Once the trial is over, you then decide to upgrade and only then do you pay either via in-app purchases through Apple or via our secure online payment portal.

• If you decide not to upgrade, the app will simply stop sending alerts.

Currently the free trial is 14 days, if you want to extend it please email info@mysosfamily.com

You have 5 alerts to use for 14 days, if you want more time or more alerts email info@mysosfamily.com

As many as you feel is reasonable to support you, it’s up to you how large your network is.

Yes, you can add emergency contacts from different countries as long as their phone number is from the UK, USA, Canada, Australia, Spain, France, Germany, or India.

Anyone can be an SOS contact, you don’t need a smartphone.= as long as they can receive a phone call, an SMS or an email they can be one of your emergency SOS contacts.

• Care & Life line systems users alert a centre operator usually hundreds of miles far from the user, the operator tries to call the user back, if they can’t get through they will call one emergency contact after another from a list provided.

• Care & Life line systems receive an average of 30 alerts per year and the majority of these are false alerts and dealt with by a simple call, which family and friends can easily do.

• My SOS Family users trust their Family Friends & Neighbours, who know them, know their habits and therefore care more than an anonymous person in a call centre miles away.

• My SOS Family SOS contacts can physically help the person in distress faster than any stranger in a call centre hundreds of miles away can.

• Most people who have a smartphone can do everything a person in a call centre can for example merge a call to the emergency services.

• Whilst we are bias towards recommending our service and believe it to be fast, reliable, affordable and easy-to-use, we also strongly believe that competition is good for all users. It stops any provider taking a powerful position (monopoly) and charging whatever high price they can get away with. We are happy to provide any user with a comparison of our service with other providers (remember we will be bias) so we strongly recommend any user should do as much research as possible, try all service providers if they offer a free trial, then pick the service that meets their specific needs (which may not be ours).

Alerts are sent to SOS contacts by SMS, Phone calls and email.

Unlike group SMS services, My SOS Family offers a smart two-way alerting system. Group SMS messages are sent to everyone, causing duplication of efforts and increased stress. This can discourage users from asking for help in the future. My SOS Family assigns one responder to handle the alert, informing others to stand down, which reduces stress and ensures a coordinated response. This makes it easier and more effective for both the user and their emergency contacts.

• You cannot add emergency services numbers (like E911,112,000,999) as SOS contacts.

• My SOS Family is not a replacement for your phone service.

• In life threatening situations, emergency services should always be called first.

• Within Smartphone App “settings”, turn on “autodial emergency services” check the number that’s in the autodial shown is the correct one for the country you’re in when using it; when you start the SOS, your phone will call 911/999/000/112 or your new amended number.

• Please first check you have a paid subscription as the trail is completely free and no money is taken during or at the end.

• If you have made a payment through Apple’s in-app purchase, follow Apples policy and cancel your subscription with Apple which will update your account with us.

• If you have made a payment via our Worldpay secure payment system, then either email us info@mysosfamily.com from the email account you set-up your account with or delete your account by logging into your account.

• Alexa built in messaging Using Alexa messaging features your emergency contacts require a smartphone and need to download and register with Amazon.

• Your contacts must have a data connection (3G or 4G) with a data plan to receive calls, or must be connected to a Wi-Fi signal to receive messages, which isn’t as reliable as SMS’s.

• Your contacts smartphones settings must have notifications turned, including turning them on at the lock-screen else they can miss messages due to not being notified.

• Alexa messaging cannot text or make phone calls to landlines or mobile phones, which could result in delayed messages.

• Alexa messaging won’t work if the Alexa WIFI signal drops or there is a power outage at home.

• My SOS Family sends SMS and makes phone calls so an SOS contact doesn’t need a smartphone or App and can be contacted on their landline.

• With My SOS Family users get either the Smartphone App or Speed-dial for their home phone landline and can be used as a back-up system so should Wi-Fi go down or power, there is still a way to get help quickly and easily.

• Please note that the above process may have changed as Alexa do amend and change their processes.

• SOS timer is amazing and helps those worried about answering doors to strangers, having a bath, a shower, gardening, going upstairs, changing a lightbulb and lots of other tasks that someone is worried may lead to an injury.

• Check-in is an easy way to tell people your OK, easier than using the phone or going through the long and complicated Alexa messaging process, simply say Alexa “Open My SOS Family and check-in”

If you are using different Amazon accounts on different devices then you will need to add another phone number to your My SOS Family account and link it with the new account.