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We will treat you like family, we’ll never sell or lease any info. we hold to anyone else. We have Google & Facebook Pixels on the site which help us serve personalised Ads to you via their platforms, if you get annoyed with any of our Ads or anything in general, email us and we’ll either tell you what info we hold or delete info if asked to.


The information contained in this website is for general information purposes only. The information is provided by My SOS Family® and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of My SOS Family Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, My SOS Family® takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


This website and its content is copyright of My SOS Family Ltd – © My SOS Family® 2013 – 2024 . All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


This privacy policy sets out how My SOS Family Ltd uses and protects any information that you give My SOS Family Ltd when you use this website.

My SOS Family Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

My SOS Family Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th October 2014, updated 23rd March 2019.


On the 25th May 2018, the GDPR regulation came into force, replacing the current Data Protection Directive.

GDPR has been designed to consolidate data protection law across Europe and to protect and empower everyone’s data privacy and the way organisations use, hold and process personal data.

We remain committed to protecting your privacy and comply with GDPR.


We may collect the following information:

  • name and relation

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to care needs of users of My SOS Family® services and products.

  • VAT registered number for VAT registered businesses or VAT related information.

  • We use 3rd party cookie’s that anonymise your ID from Google, Facebook and other networks.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • The key reason is to ensure you and your SOS contacts know when you want help, we facilitate this process, the contact information you hold always remains yours.

  • We also wish to inform you and your SOS contacts on how to use the My SOS Family® services and products and will send instructions and tips to help you and your contacts get the best out of the products and services we provide.

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, in-app notifications or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and My SOS Family® complies with the Data Protection act and is registered with the information commissioner reference number: ZA097950, the register can be found at


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting and related to personal safety.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email or write to My SOS Family Ltd, 20-22 Wenlock Road, London, N1 7GU

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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