In emergency life-threatening situations ALWAYS contact the appropriate authority FIRST (Police, Ambulance, Fire Brigade).
My SOS Family Ltd
20-22 Wenlock Road
Call us for a chat
0330 111 5756
Devices like Alexa allow you to send alerts using your voice. There's no need to search for your phone or button, just speak and Alexa responds.
Feel safe knowing you have the mobile app to hand in case you need to send for help anywhere you go, in the garden, going for a walk or shopping.
Costs as little as £10 per year dependent on usage; if your balance is low you have an option to top up. For high usage we offer a monthly fixed price subscription.
No. For your contacts to continue receiving SOS alerts by SMS or voice you must login either via the website or app to choose your preferred payment method.
No. When you first register you will receive free credit to trial our service. When the trial ends there is no fee. If are happy and feel you need the service you then login and choose a payment method.
No. Our service is not linked to Amazon. There is no in-app purchase mechanism. You must login via our website to make payments.
Yes, you can cancel, upgrade or downgrade whenever you wish. Just send an mail to email@example.com if you need any help with this. You can cancel your account at any time and you will not be charged again. We are unable to offer partial refunds after the first 30 day period.
You must login into your account to setup subscriptions or top up. We also send reminders by SMS and email for PAY AS YOU GO customers.
We use Paypal and Stripe. You do not to create an account to use these payment providers; most Credit Cards and Debit Cards are accepted.
"As a nurse I’ve seen that, far too often, people have falls and lose their confidence because of the length of time it took to get help. If my husband (he has motor neurone disease) has a fall now, whoever is in the nearest location to him will be there to help him recover quickly."
"A few years ago I had a mini stroke, following which had a pendant alarm installed in my flat in case I need help - which is fine for indoors but I like to go out! I called up My SOS Family and they helped me to choose the right solution. My family helped me to set it up and now I can go outside with confidence again!"
75 years old
"After getting gradually more unsteady on my feet my children became concerned for my welfare. They are both really busy and live distance away so having them watch over me all the time wasn’t an option. My SOS family were great, they helped me set up my pendant. It has given my family peace of mind and given me back my independence!"