Delete your My SOS Family account & data

This page explains how to delete your My SOS Family account, and how to delete individual items of data without closing your account. My SOS Family is developed by My SOS Family Ltd.

Delete your whole account

You can do this in the app or on the web.

In the app

1. Open the My SOS Family app.

2. Tap Menu.

3. Tap Settings.

4. Scroll to the bottom and tap Delete account.

5. Confirm when prompted.

On the web

1. Go to https://app.mysosfamily.com/ and sign in.

2. Open your account settings.

3. Select Delete account and confirm.

Deleting your account removes your account and its associated data.

Delete specific data without deleting your account

Chat messages — open the chat, select the message or conversation, and swipe to delete.

Naya chat data — open Naya, tap the settings (cog) icon at the top of the Naya chat. You can see the data held and delete it there.

SOS contacts — go to Menu → Settings → Manage contacts to delete or change a contact. You can also do this by signing in at https://app.mysosfamily.com/.

What is deleted

When you delete your account, we delete:

• your account and profile details, including your registered phone number and email address

• your SOS contacts

• your chat messages and Naya chat history

• your location history held in your account

• your app settings and preferences

What we keep, and for how long

• Backups. Deleted data may remain in secure backups for up to [30/90] days before being permanently overwritten.

• Records we must keep by law. Where we are legally required to retain certain records, such as billing and transaction records for tax purposes, we keep these for [X years]. These are kept separately and are not used to identify you in the app.

• Alerts already sent. Text messages, emails and calls already delivered to your SOS contacts are on their own devices and cannot be recalled or deleted by us.

• Subscriptions. Deleting your account does not cancel a subscription bought through Google Play or the App Store. Cancel it in your Google Play or Apple subscription settings.

Need help?

If you cannot access your account, email info@mysosfamily.com from the email address registered to your account and we will process your deletion request. We aim to respond within 5 days.

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