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APP PRIVACY POLICY

Click here for Website Privacy Policy
Click here for Terms and Conditions of use of QRFup powered by MY SOS FAMILY® App and Services.

QRFup powered by MY SOS FAMILY® service works by sending emergency alerts to the Quick Reaction Force Response Team.  You will be required to first register to use the services with QRFup..

By providing phone numbers, you agree to receive text messages from My SOS Family® and phone calls and text messages from QRFup Response Team.  Messages from My SOS Family® will only be PIN Codes (OTP) or informatiom so you can log into your account.,  These messages are known as transactional  messages and will be sent because you initiated them.  We will not send you marketing messages and we will never  sell or lease your personal details. 

By downloading the app, you understand this emergency alert service is on an “as is” and “as available” basis​ and therefore you agree to use the service knowing that there are risks, and that we or any of our partners or agents are not responsible or in any way liable to you or anyone for any impact of the service not working. 

Sending and Receiving Text Messages and calls are free in your location, however when roaming abroad some carriers my charge for receiving phone calls and data usage, please check with your carrier that receiving calls and SMS's and data usages do not incur additional charges. 

Quick Reaction Force Response Team
When you send an SOS, your local QRFup Response Team  will receive a text, email and phone call, and will provide the emergency support you need. You can choose whether or not you want 911 to be alerted too.

Accessibility API (for Google App users)
In order to allow the Power Button Long Press event to trigger alerts, the App requires access to the Accessibility service API. To enable this feature, user should grant Accessibility permission.

The App uses accessibility capabilities only to achieve the Power Button long press event and Accessibility API does not collect any personal information other than the location.
 

Location Data
Used in Alerts to give the Response Team your location.
MY SOS FAMILY® collects location data to send your latest location in alerts even when the app is closed or not in use.

Wear OS
The App is available as a companion App for Wear OS devices,

You must first download the Phone App and enter your account details to login to the app and then link the Wear App from within the Settings page of the App,


Instructions on how to link are available in the "settings" screen of the Phone App;
Open the Phone App and from the menu select "Settings", scroll down to Wear.


Access to Voice / Speech to Text.

The App Alert process can be triggered using your voice, you must first allow access to the Phone's microphone to enable you to interact with the App voice commands and responses. 

Access to Camera / Images / Videos.

You can take images using your camera or short videos from within the app or access photos or videos saved on your phone and attach these to your SOS alerts that are sent to the Response Team, to do this you must allow access when permission to access these is requested by the App.

App data use / mobile phone signal 

The app requires an internet / data connection and reception to use features.

If no data/internet connect is available, the app creates an SMS message ready to send (as a back-up method) or you can call (speed-dial) the special number (porivded by us on request) to trigger the SOS alert process. 

COPYRIGHT NOTICE

This App and it's content is copyright of My SOS Family Ltd – © My SOS Family® 2013 – 2024 . All rights reserved and permission has been granted by QRFup to use the QRFup brand and logo within the App.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may refer to content to individual third parties for their use of the App if you acknowledge the App, name and provide links to the App as the source of the material


You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other App, website or other form of electronic retrieval system.

BUSINESS PRIVACY POLICY

This privacy policy sets out how QRFup and My SOS Family Ltd uses and protects any information that you give when you use this App.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this App, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th October 2014, updated 10th July 2024.

GDPR

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On May 25th2018, the GDPR regulation came into force, replacing the current Data Protection Directive.

GDPR has been designed to consolidate data protection law across Europe and to protect and empower everyone’s data privacy and the way organisations use, hold and process personal data.

We remain committed to protecting your privacy and comply with GDPR.

 

CCPA & CPRA

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On January 1st 2020, the California Consumer Privacy Act (CCPA)  came into force and the California Privacy Rights Act (CPRA) which amends CCPA became effective on January 1st, 2023.

We remain committed to protecting your privacy and comply with boh CCPA & CPRA and your consumer rights to access, delete, and opt-out of data.

VCDPA

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On January 1st 2023, the Virginia Consumer Data Protection Act (VCDPA) came into force. We remain committed to protecting your privacy and comply with boh VCDPA and your consumer rights to access, delete, and opt-out of data.

CPA

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On July 1st 2023, the Colorado Privacy Act (CPA) came into force. We remain committed to protecting your privacy and comply with boh CPA and your consumer rights to access, delete, and opt-out of data.

CDPA

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On July 1st 2023, the Connecticut Data Privacy Act (CDPA) came into force. We remain committed to protecting your privacy and comply with boh CDPA and your consumer rights to access, delete, and opt-out of data.

UCPA

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On December 31st 2023, the Utah Consumer Privacy Act (UCPA) came into force. We remain committed to protecting your privacy and comply with boh UCPA and your consumer rights to access, delete, and opt-out of data.

WHAT WE COLLECT

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We may collect the following information:

  • name

  • contact information including phone number and email address

  • demographic information such as GPS location if you have given the App permission.

  • other information relevant to care needs of users of the App, Alert and Response service and products.

  • We use 3rd party services that anonymize your ID for example Google's Firebase database.
     

WHAT WE DO WITH THE INFORMATION WE GATHER

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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Ensure you and your Resonse Team know when you need help, the contact information we hold always remains yours.

  • We also wish to inform you on how to use the App and services and products and will send instructions and tips to help you get the best out of the products and services.

  • Collaborate with the CDC, ADA and other crisis response organizations to understand where more resources are needed.

  • Internal record keeping to ensure aftercare needs are met.

  • Improve our products and services.
     

SECURITY

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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and comply with the Data Protection Acts.

LINKS TO OTHER RESOURCES

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The App and messages may contain links to pages to websites or oher Apps. However, once you have used these links to leave our App, you should note that we do not have any control over other websites or App. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites or Apps and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website or App in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked for App permissions , look for the box that you can click to indicate that you do not want to provide permissions, please remember that some App functionality may be adversely affected and not work, for example if you do not allow permission to access your location we cannot send this to your Response Team. 

  • if you have and reservations or want to change any personal information or delete it , you may change it via the App or you can email AppAdmin@qrfup.org

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

If you believe that any information we are holding on you is incorrect or incomplete, please email AppAdmin@qrfup.org as soon as possible. 

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