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Empowering Lone Workers: The Evolution and Efficiency of My SOS Family App

Updated: Mar 15


A female young business woman showing her plans on paper to young men in suits

Introduction:

In today's ever-changing work landscape, ensuring the safety of employees who frequently work or travel alone has become of utmost importance.


The My SOS Family App epitomizes the evolution of technology dedicated to safeguarding the well-being of such individuals.


In this blog post, we delve into a query posed by one of our business customers during the app trial, examining our comprehensive response while spotlighting the app's diverse functionalities and user-friendly interface.

Customer Inquiry:

During the app trial, a pertinent question was raised regarding the functionality of the My SOS Family App: “We were trialing the App yesterday. One comment was that you had to unlock the phone then activate the App prior to sending an SOS. Do you also have a standalone system, for example on a lanyard, that you just press when SOS is required?”

A Journey of Evolution and Innovation:

My SOS Family commenced its journey with a portable device on a lanyard featuring a button to send SOS alerts. However, several stumbling blocks emerged:

  1. Increased Monthly Cost: The necessity of a SIM card significantly escalated the monthly costs.

  2. Hardware and Maintenance Cost: The accumulation of setup, shipping, profit margins, and maintenance led to substantial expenditure by the client.

  3. User Responsibility: The constant need for charging and the requirement to carry the device at all times posed challenges, as staff often forgot to charge or carry them.


Addressing these challenges, we pivoted to leverage the ubiquitous nature of mobile phones, eliminating hardware costs and utilizing the habitual charging and carrying of personal phones by users.

Enhanced Accessibility:

My SOS Family App extends its accessibility, allowing users to activate alerts without unlocking their phones:

  • Android Phones: Users can trigger alerts by long pressing the power button or using Quick-Tile triggering. The new feature enables access to My SOS Family Icon in the tile menu, allowing users to send SOS without unlocking the phone.

  • iPhone Users: Integration with widgets and Siri allows users to send alerts from the lock screen, either using face recognition, fingerprint unlock, or Siri commands.

  • Wearable Devices: The app's availability on Apple and Android watches empowers users to trigger alerts directly from their watches.

  • SOS Timer Feature: This widely-used feature enables users to set timers for expected meeting durations, sending alerts with all necessary information if the timer expires, ensuring safety even in areas with no phone signal or if the phone is switched off.


Conclusion:

The My SOS Family App is a culmination of innovation and user-centric design, addressing the genuine concerns and needs of lone workers.


It merges simplicity with advanced features, providing a seamless experience and peace of mind to users and their families or employers.


The continuous evolution of the app ensures the incorporation of the latest technological advancements, reinforcing our commitment to safeguarding the well-being of individuals in diverse working environments.

Note: This blog post aims to provide insights into the functionalities and evolution of the My SOS Family App based on a user’s inquiry and the detailed response provided. The features mentioned are subject to updates, and users are encouraged to explore the app for the latest advancements as features continue to be tested and added and then enhanced.

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